Frequently Asked Questions

We have a team of cloud computing experts that are available round-the-clock via live chat, email (support@thesagenext.com) and telephone (+1.801.610.6141 – Toll Free) to offer professional assistance for every kind of technical issue.

Well, there are plenty of software and tools such as MS Office, Internet Browser, Document Reader, Printing Utility and others that you get absolutely free of charge.

Of course, you can host your own software on the cloud without any issues whatsoever.

No, we have multiple data centers in the US. Even if one of our data centers go down for maintenance, your important information stored on the other data centers ensure that your business is up and running without any delays.

Of course, you can. Our highly reliable cloud hosting environment supports most of the scanners makes and models.

At SageNext, we specialize in hosting all the versions and editions of QuickBooks. Be it the US, Canadian, UK or the Australian edition, we host the entire line up of editions of the accounting software released from 2005 onwards. The entire QuickBooks editions are fully compatible with our advanced server setup, providing you seamless access to your accounting application and data with absolute ease.

As standard, we offer 2 GB of space per user. However, there is no limit for storage space as you can avail additional space for nominal charges based on your specific requirements.

There is no any limit to the number of users. One can assign as many users as they like with different levels of access.

Our cutting-edge terminal servers automatically backup your sensitive business data every night with a 30-day retention period to avoid those unforeseen moments when you realize that an important piece of data is conspicuously missing.

No, absolutely not. We have a pool of network engineers and cloud computing experts in our team who take care of the entire process. From migrating crucial business data and installing the applications to establishing secure VPN tunnels at your workplace, we handle everything to make things easy for you.

With our cloud-based solutions, accessing hosted applications is a cakewalk. As a user, you will get a desktop icon, better known as RDP Web Connector. You can easily launch the server with a single click on that icon.

Well, our virtual server environment supports almost all of the desktops, laptops, smartphones, and tablets based on Mac OS, iOS, Windows, and Android.

Yes, of course. You can get as many add-ons hosted as you like at very nominal charges.

Yes. Any software, irrespective of their version, type or size, can be hosted on the cloud with ease.

No. You don’t need to install anything on your local desktop, as we setup everything on the cloud to provide you remote access to your accounting applications and data.

Yes, you can, without any worries. While setting up the Remote Desktop, we focus on universal printing techniques, which allow you to access and print documents from your local printer easily.

Yes, you can. Our cutting edge hosting techniques allows you and your assigned users, to be online without any disturbances. Even if you have a slow internet connection, our endeavor is to provide you the best services so that you can work efficiently and accurately.

Of course, you get all the freedom in the world, to add or remove certain users as and when required. We can even restrict users accessing your application based on IP location and/or time of the day.

With us, you don’t have to worry about data protection at all. Along with having SAS 70 II and SSAE-16 certified data centers, we also follow industry-standard security practices including end-to-end data encryption, multi-level authentication process, firewalls, and antivirus programs to keep your confidential business files fully protected.

Of course you can. You can simply cut and paste the required files from your local PC or USB storage devices and keep them safely on our highly reliable and secure cloud servers.

Your confidential business files and data are safely stored in our SAS 70 II and SSAE-16 certified data centers located in New York, Dallas, and Phoenix.

Yes, you either need to purchase or lease the application. The license code of the software should be provided for each deployment of your dedicated server.

Yes. Our highly advanced cloud hosting platform supports almost every tax and accounting application and you can easily get your favorite software and data migrated to our servers.

No, there aren’t any contracts associated with our hosting plans. Also, users are allowed to terminate the services according to their personal choice without getting stuck in any complications related to termination policies.