Frequently Asked Questions
What kind of technical support do I get?
We have a team of cloud computing experts that are available round-the-clock via live chat, email (firstname.lastname@example.org) and telephone (+1.801.610.6141 – Toll Free) to offer professional assistance for every kind of technical issue.
Can my add-ons be hosted?
Yes, of course. You can get as many add-ons hosted as you like at very nominal charges.
What are the software solutions that I get free over the hosted platform?
Well, there are plenty of software and tools such as MS Office, Internet Browser, Document Reader, Printing Utility and others that you get absolutely free of charges.
Can decade old software be hosted on the cloud?
Yes. Any software, irrespective of their version, type or size, can be hosted on the cloud with ease.
Can I use my own software on the cloud?
Of course, you can host your own software on the cloud without any issues whatsoever.
Do I need to install anything on my local desktop?
No. You don’t need to install anything on your local desktop as we setup everything on the cloud to provide you remote access to your accounting applications and data.
Will I go offline if your datacenters go down for scheduled maintenance?
No. we have multiple data centers in US. Even if one of our data centers go down for maintenance, your important information stored on the other data centers ensure that your business is up and running without any delays.
Do you have any kind of contracts or terminal policies associated with your hosting plans?
No, there are no any contracts associated with our hosting plans. Also, users are allowed to terminate the services according to their personal choice without getting stuck in any complications related to termination policies.
Can I scan documents to my server?
Of course, you can. Our highly reliable cloud hosting environment supports most of the scanners makes and models.
Can I print documents from my server?
Yes, you can without any worries. While setting up the Remote Desktop, we focus on universal printing techniques, which allow you to access and print documents from your local printer easily.
Which Versions and Editions of QuickBooks do we host?
At SageNext, we specialize in hosting all versions and editions of QuickBooks. Be it the US, Canadian, UK or the Australian edition, we host the entire editions of the accounting software released from 2005 onwards. The entire QuickBooks editions are fully compatible with our advanced server setup, providing you seamless access to your accounting application and data with absolute ease.
My Internet connection is very slow. Can I opt for your cloud hosting services?
Yes, you can. Our cutting edge hosting techniques allows you and your assigned users to be online without any disturbances. Even if you have a slow internet connection, we endeavor to provide you the best services so that you can work efficiently and accurately.
How much storage space do I get? Are there any limit?
As standard, we offer 2 GB of space per user. However, there is no limit for storage space as you can avail additional space for nominal charges based on your specific requirements.
Can certain users be added, restricted or removed?
Of course, you get all the freedom in the world to add or remove certain users as and when required. We can even restrict users accessing your application based on IP location and/or time of the day.
How many users can access the server?
There is no any limit to the number of users. One can assign as many users as they like with different levels of access.
Is my crucial business data secure?
With us, you don’t have to worry about data protection at all. Apart from having SAS 70 II and SSAE-16 certified data centers, we follow industry-standard security practices including end-to-end data encryption, multi-level authentication process, firewalls and antivirus programs to keep your confidential business files fully protected.
How frequently is my data backed up?
Our cutting-edge terminal servers automatically backup your sensitive business data every night with a 30-day retention period to avoid those unforeseen moments when you realize that the important piece of data is conspicuously missing.
Can I upload my own files and folders on the hosted desktop?
Of course you can. You can simply cut and paste the required files from your local PC or USB storage devices and keep them safely on our highly reliable and secure cloud servers.
Is data migration and setup process complicated?
No, absolutely not. We have a pool of network engineers and cloud computing experts in our team who take care of the entire process. From migrating crucial business data and installing the applications to establishing secure VPN tunnels in your workplace, we handle everything to make things easy for you.
Where does my business data get stored?
Your confidential business files and data are safely stored in our SAS 70 II and SSAE-16 certified data centers located in New York, Dallas and Phoenix.
How can I access my accounting files and data in the cloud?
With our cloud-based solutions, accessing hosted applications is as easy as a cakewalk. Being a user, you will get a desktop icon, better known as RDP Web Connector. You can easily launch the server with a single click on that icon.
Do I need to own the application to get it hosted?
Yes, you either need to purchase or lease the application. The license code of the software should be provided for each deployment of your dedicated server.
Which devices and operating systems can I use to access my hosted application(s)?
Well, our virtual server environment supports almost all of the desktops, laptops, smartphones and tablets based on Mac OSX, iOS, Windows and Android.
Can any tax and accounting application be moved to the cloud?
Yes. Our highly advanced cloud hosting platform supports almost every tax and accounting application and you can easily get your favorite software and data migrated to our servers.