Customer Profile
About Hudak & Company
Hudak & Company (Hudak & Co., LLC) is a small business accounting, tax, payroll, and consulting firm based in Camp Hill, Pennsylvania, with offices serving the greater Harrisburg area. Founded by Warren Hudak, an Enrolled Agent and Penn State University accounting graduate, the firm was built to bring a strategic, advisory-level perspective to the accounting relationship rather than a purely transactional one. Beyond core accounting and tax preparation, Hudak & Company specializes in tax resolution — negotiating with the IRS on behalf of clients and working to have tax liens removed — drawing on more than 30 years of combined experience. The firm serves a diverse group of closely held businesses, offering flat monthly-fee pricing so clients know what to expect rather than facing per-call billing.
"SageNext support is always quick and responsive. They help with anything that we need, and it's a pleasure to work with them. They give us the attention that we desire and help us with all our problems."Crystal Cestone, Hudak & Company
The Problem
Hudak & Company relies on a full accounting and tax software stack to serve its small-business clients — QuickBooks Desktop for accounting, Drake Tax and Drake Accounting for return preparation, and Office 365 for day-to-day work, all hosted with Sagenext for more than a decade.
When QuickBooks Premier: Accountant Edition 2024 wouldn't open, throwing the error "Could not initialize license properties," the firm was locked out of active client work until it was resolved.
The Diagnosis and Fix
Sagenext engineer David Green traced the issue to user permissions on the QuickBooks installation folder — the account didn't have the access level QuickBooks needed to validate its license on launch.
Steps David Took
- Checked the user's permissions on the QuickBooks installation directory
- Assigned the necessary permissions to resolve the conflict
- Had the user launch QuickBooks once with administrative rights to complete the fix
The issue was resolved without a reinstall, a license reset, or any loss of data — a permissions-level fix, handled directly by the support team.
The Result
Back in QuickBooks the same day, with no data loss and no license re-issuance needed.
A decade-plus relationship still going strong
Hudak & Company has hosted its full software stack — QuickBooks, Drake Tax, Drake Accounting, and Office 365 — with Sagenext for more than 10 years.
In Crystal's own words, this kind of responsiveness is the norm, not the exception: quick, attentive support whenever the firm needs it.
Ready for Support That Actually Solves the Problem?
Join accounting and tax firms like Hudak & Company who trust Sagenext to host their full software stack — and to fix it fast when something goes wrong.
