Client Profile
About Sawyer CPAs & Advisors, PA
Sawyer CPAs & Advisors, PA is a CPA firm based in Fort Lauderdale, Florida, founded in 1980 by Tom Sawyer, Sr. In 1998, Tom Sawyer II succeeded his father and continues to lead the firm today. Sawyer CPAs & Advisors focuses specifically on small business clients, offering accounting, payroll, and tax services alongside proactive tax planning designed to find missed deductions and planning opportunities rather than simply filing returns after the fact. The firm's leadership holds specialized credentials, including the Certified Tax Coach designation, reflecting a focus on forward-looking tax strategy over routine compliance work. With more than four decades in continuous operation under the Sawyer family, the firm has built long-term relationships with business owners, estates, and trusts throughout the Fort Lauderdale area.
The Problem
A user at Sawyer CPAs & Advisors entered correct, authorized login credentials into the RDP connector and still couldn't connect to the server.
The Diagnosis and Fix
Sagenext engineer David Green checked the firewall rules on the client's cloud server and found the real cause: the client's IP address had been blocked. This happens automatically when an incorrect password is entered by any user connected to the same network — a security safeguard that, in this case, had been triggered by someone else on the network, not the user who was locked out.
David:
- Reviewed the firewall rule flagging the IP
- Verified the block was tied to a mistaken login attempt elsewhere on the network, not a real threat
- Unblocked the IP address after proper verification
- Restored server access for the client
The Result
Access restored the same day, once the actual cause — a shared-network password error, not the client's own credentials — was correctly identified.
Nearly a decade as a Sagenext client
Sawyer CPAs & Advisors has hosted QuickBooks Premier Desktop, Drake Tax, and Microsoft Office 365 with Sagenext since 2017.
This case is a good example of what "24/7 support" actually needs to mean for a CPA firm: not just availability, but an engineer who can correctly diagnose a network-security issue that looks like a login problem but isn't — and fix the real cause instead of just resetting a password and hoping it works.
Ready for Support That Diagnoses the Real Problem, Not Just the Symptom?
Join CPA firms like Sawyer CPAs & Advisors who trust Sagenext to host their full software stack and to actually solve it when something goes wrong.
