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Comm 100


Comm100 is an international customer service solutions provider that helps businesses perfect their client support requirements through personalized and automated interactions. Comm100 allows users to engage customers on a multitude of platforms through a single console for efficient resolution, retention and conversion of customers

What do you get from Comm100?

Small Businesses

Small Businesses enjoy a suite of free services from Comm100 with unlimited users,
chats, messages and no hidden costs.

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Live Chat

Comm100’s Live Chat helps you know who visits your website and what they are looking for, giving businesses a better understanding of potential customers through pre-chat surveys, and proactive chat invitations to help you convert visitors into customers. Live Chat lets you share files to better resolve queries and post-chat surveys allow you to measure customer satisfaction.

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Audio & Video Chat

Audio & Video Chat with Comm100 enables businesses to build deeper relationships with clients with the help of one-on-one interactions, meeting and support sessions. Comm100 helps businesses resolve issues faster with high-quality audio & video conferencing without additional plugins and cross-platform compatibility

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Ticketing & Messaging

Comm100 provides businesses with a centralized console to manage tickets across multiple platforms. Tickets help businesses prioritise issues, enable teams to resolve issues with multiple queries in real-time, manage the status of inquiries and institute follow-ups. Tickets give you the ability to track, escalate and transfer tickets across platforms, all within the same ecosystem.

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Knowledge Base

Comm100’s knowledge base enables businesses to incorporate self-serve options for customers, allowing them to resolve issues at their own pace and their own time. The highly detailed articles with text, images, videos and guides provide solutions for complex issues without any scope for error. Businesses have the ability to edit, categorize and tag articles along with complete control of the format and in-built search capabilities.

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Integration

Comm100 enables cross-platform integration at unprecedented levels, incorporating websites, social media, text messaging, e-mail and more. Integrate your CMS with Comm100 and add Live Chat to your website with ease, or connect your company number, e-mail or social media accounts with Comm100 to manage all your conversations in one place.

Medium and Large Businesses

Live Chat Platform

Comm100 helps reach more customers through Live Chat and improve your conversion rate. Live Chat allows you to enhance user experience with personalized, real-time answers, the most powerful chat software and unmatched data security

Comm100 offers superior visitor experience text, audio & video chat options, with mobile, web and in-app access to offer visitors the highest levels of convenience. Features such as co-browsing and file sharing resolve queries faster and better.

With Comm100 agents are better equipped to provide the best service to clients, with the right information available at the right place. Cross-platform integration allows multi-platform issues to be resolved through a single console in real-time.

Comm100 makes agent management effortless with sophisticated chat routing and advanced queue management. Improve team performance with analytical insights, custom reports and state-of-the-art tracking capabilities.

Omnichannel Platform

Comm100 makes engaging with customers smooth with its omnichannel platform that enables your business to resolve queries wherever and whenever your visitors need it. Coupled with high scalability reduced costs per engagement without compromising on quality.

Comm100 offers the most powerful Live Chat software to ensure peak performance and high-quality customer service with minimal effort. Superior analytics and tools guarantee optimal performance for your support team to stay ahead of the competition.

Social media, e-mail and SMS all managed through a fully integrated system with exceptional case management proficiency, to help your business stay on top of your customers’ needs.

Comm100 enables businesses to offer flexible content management, scalable deployment and integrated self-serve alternatives to provide visitors with detailed solutions for queries.

Bots and Automation Platform

Comm100 offers customers service automation services, allowing businesses to automate answers for large scale deployment. Comm100’s AI Chatbot is an industry-leading automated response platform that improves the performance of agents and helps users reach their answers faster

The AI Chatbot is a powerful automated response platform that takes care of frontline customer service, with its ability to understand a wide array of human expressions, languages and grammar. The Chatbot is equipped with human-guided machine learning helping understand and answer more complex conversations every day. The AI Chatbot is not just an FAQ bot, with high-level capabilities assisting visitors with a range of functions such as payments, bookings, etc. Comm100 facilitates multi-platform integration of the Chatbot with a single deployment.

Comm100’s AI-powered assistant can be integrated with personalized chats, helping agents reach the required information faster and more efficiently. The virtual assistant allows agents to automate workflows, makes training of agents quicker and is extremely easy to set up. Comm100’s gives your agents the edge they need to serve visitors with an industry-best standard.

Why choose Comm 100?

For Small Businesses

Comm100 gives small businesses the ability to deploy enterprise-grade capabilities, powerful tools to help teams keep track of their progress and easy setup to allow agents to start serving visitors in no time, all without any charges. Deploy unlimited agents, chats and messages with Comm100’s suite of services at no cost forever.

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For Medium and Large Businesses

Medium and large businesses are endowed with a host of capabilities that help them scale, deploy and manage large volumes effortlessly. Comm100 proves to be the best solutions provider for ensuring that support teams are always up and running, with the best resources available to visitors and agents to help businesses improve service efficiencies and customer experience.



Trusted by Thousands of Businesses

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