Comma100
Comm100 is an international customer service solutions provider that helps businesses perfect their client support requirements through personalized and automated interactions. Comm100 allows users to engage customers on a multitude of platforms through a single console for efficient resolution, retention and conversion of customers
What do you get from Comm100?
Small Businesses
Small Businesses enjoy a suite of free services from Comm100 with unlimited users, chats, messages and no hidden costs.
Small Businesses enjoy a suite of free services from Comm100 with unlimited users, chats, messages and no hidden costs
Live ChatComm100’s Live Chat helps you know who visits your website and what they are looking for, giving businesses a better understanding of potential customers through pre-chat surveys, and proactive chat invitations to help you convert visitors into customers. Live Chat lets you share files to better resolve queries and post-chat surveys allow you to measure customer satisfaction.
Audio & Video ChatAudio & Video Chat with Comm100 enables businesses to build deeper relationships with clients with the help of one-on-one interactions, meeting and support sessions. Comm100 helps businesses resolve issues faster with high-quality audio & video conferencing without additional plugins and cross-platform compatibility
Ticketing & MessagingComm100 provides businesses with a centralized console to manage tickets across multiple platforms. Tickets help businesses prioritise issues, enable teams to resolve issues with multiple queries in realtime, manage the status of inquiries and institute follow-ups. Tickets give you the ability to track, escalate and transfer tickets across platforms, all within the same ecosystem.
Knowledge BaseComm100’s knowledge base enables businesses to incorporate self-serve options for customers, allowing them to resolve issues at their own pace and their own time. The highly detailed articles with text, images, videos and guides provide solutions for complex issues without any scope for error. Businesses have the ability to edit, categorize and tag articles along with complete control of the format and in-built search capabilities.
IntegrationComm100 enables cross-platform integration at unprecedented levels, incorporating websites, social media, text messaging, e-mail and more. Integrate your CMS with Comm100 and add Live Chat to your website with ease, or connect your company number, e-mail or social media accounts with Comm100 to manage all your conversations in one place.
Medium and Large Businesses
Live Chat Platform
Comm100 helps reach more customers through Live Chat and improve your conversion rate. Live Chat allows you to enhance user experience with personalized, real-time answers, the most powerful chat software and unmatched data security
Visitor
Comm100 makes agent management effortless with sophisticated chat routing and advanced queue management. Improve team performance with analytical insights, custom reports and stateof-the-art tracking capabilities.
Agent
Comm100 makes agent management effortless with sophisticated chat routing and advanced queue management. Improve team performance with analytical insights, custom reports and state-of-the-art tracking capabilities.
Manager
Comm100 makes agent management effortless with sophisticated chat routing and advanced queue management. Improve team performance with analytical insights, custom reports and stateof-the-art tracking capabilities.
Omnichannel Platform
Comm100 makes engaging with customers smooth with its omnichannel platform that enables your business to resolve queries wherever and whenever your visitors need it. Coupled with high scalability reduced costs per engagement without compromising on quality.
Live Chat
Comm100 offers the most powerful Live Chat software to ensure peak performance and highquality customer service with minimal effort. Superior analytics and tools guarantee optimal performance for your support team to stay ahead of the competition.
Ticketing & Messaging
Social media, e-mail and SMS all managed through a fully integrated system with exceptional case management proficiency, to help your business stay on top of your customers’ needs.
Knowledge Base
Comm100 enables businesses to offer flexible content management, scalable deployment and integrated self-serve alternatives to provide visitors with detailed solutions for queries.
Bots and Automation Platform
Comm100 offers customers service automation services, allowing businesses to automate answers for large scale deployment. Comm100’s AI Chatbot is an industry-leading automated response platform that improves the performance of agents and helps users reach their answers faster
AI Chatbot
The AI Chatbot is a powerful automated response platform that takes care of frontline customer service, with its ability to understand a wide array of human expressions, languages and grammar. The Chatbot is equipped with human-guided machine learning helping understand and answer more complex conversations every day. The AI Chatbot is not just an FAQ bot, with high-level capabilities assisting visitors with a range of functions such as payments, bookings, etc. Comm100 facilitates multi-platform integration of the Chatbot with a single deployment.
Agent Assist
Comm100’s AI-powered assistant can be integrated with personalized chats, helping agents reach the required information faster and more efficiently. The virtual assistant allows agents to automate workflows, makes training of agents quicker and is extremely easy to set up. Comm100’s gives our agents the edge they need to serve visitors with an industry-best standard.
Solutions
Use case-specific solutions
QuickBase’s host of features aids multiple use-cases, and businesses can capitalize on them to best serve their needs. Such as its automation capabilities that help streamline supply chain management, the collaborative platform that ensures comfortable project management across several teams and its workflow integration to help HR departments adhere to company objectives.
Industry-specific solutions
A number of industry-tailored solutions at QuickBase allow varied capabilities amongst users. Government agencies can take advantage of QuickBase’s unparalleled security features helping keep citizens’ data secure at all times, or manufacturers can utilize intricate workflows to equip their workforce with accurate and prompt information, or construction companies can exploit the efficiencies of QuickBase to save time and costs.
