Perform a Clean Installation in Document Management System (DMS) – Sagenext Knowledge Base
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Perform a Clean Installation in Document Management System (DMS)

When the DMS database encounters errors or won’t open, a clean installation may be necessary to resolve the problem.

Make sure that the repair doesn’t impact your database or files. Plus, try a DBRepair before running a clean installation. Also, you can see the running DMS database repair utility for details.

Points to Remember before you start the installation process

  • The procedure frequently requires restarting your computer, we recommend printing these instructions for future reference.
  • You’ll need to know the location of your DMS database. For further information, see How to Find the DMS Database.
  • This procedure involves a change to the Windows registry.
    • Before you start, we strongly recommend you create a registry backup.
    • If you don’t feel comfortable changing the registry, let your IT team do it for you.

Steps To Perform a clean installation in Document Management System:-

Follow the steps that are listed below:-

  1. Close DMS and all other Intuit products.
  2. Enter the Control Panel in the Windows Search bar section.
  3. Select the Programs/Uninstall a program.
  4. Depending on your version, right-click Lacerte DMS or ProSeries DMS and select Uninstall.
  5. Choose Remove and then Next on the InstallShield Wizard screen.
  6. If you want to completely remove the selected application, pick Yes when asked.
  7. Your system needs to be restarted once the process is complete. Tap on the ‘Finish’ button after selecting Yes.
  8. Open File Explorer and navigate to C: Program Files (x86) Intuit, after finishing the process.
  9. Right-click on the DMS folder and select Rename.
  10.  Do change the name to DMSOLD.
  11.  Press R, after holding down the Windows key on your keyboard.
  12. Type %temp% and click on OK to open the Windows Temp folder.
  13.  Look for DMSTemp.
    • If present, right-click on DMSTemp and select the Rename to change the name to DMSTempOld 
  14.  Press R, after holding down the Windows key on your keyboard.
  15.  Type Regedit and tap on the ‘OK’ button.
  16.  Ensure you have backed up your Windows registry.
    (Note:- Changing the Windows registry can prevent your computer from operating properly or from booting. If you are not familiar with working with the Windows registry, we recommend consulting a local IT professional.)
  17. Choose the appropriate Current User registry key for your installed version of DMS:
    • ProSeries DMS: HKEY_CURRENT_USER>Software>ProSeries
    • Lacerte DMS: HKEY_CURRENT_USER>Software>Lacerte
  18. Do the right-click on the DMS folder in the registry, select the ‘Delete’ button, and tap on the ‘Yes’ button. Proceed to the next step, if you don’t see the DMS folder.
  19. Select the appropriate local machine registry key for your installed version of DMS:
    • ProSeries DMS: HKEY_LOCAL_MACHINE>Software>ProSeries
    • Lacerte DMS: HKEY_LOCAL_MACHINE>Software>Lacerte (or HKEY_LOCAL_MACHINE>Software>Wow6432Node>Lacerte)
  20. Right-click on the DMS folder, select the ‘Delete button, and tap on the ‘Yes’ button to confirm.
  21. Restart your system.
  22. Browse to your DMS Database folder.
  23. Run the DMSETUP.exe file to reinstall DMS.

Follow the instructions to complete the procedure.

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