In case a user’s Adobe Reader application is crashing after installing TSPrint on their server, it is recommended to follow this guide to resolve the issue.

Solution 1: System reboot after installation

The crash incident in the Adobe Reader application usually occurs only when the user has installed Adobe Reader 10 on their server, however, they have not rebooted the server after the installation was completed.

A reboot is necessary as requested by the Adobe installer to finish the installation process. In case the server is not rebooted, the application is likely to face certain performance issues.

In case the server has not been rebooted after the setup installation is over, the Adobe Reader application will crash as soon as the user tries to perform the following function.

Once the user clicks on the File menu on the top left corner and selects the Print option from the drop down menu, the Adobe Reader application will crash.

However, after the user has rebooted or restarted the server, the Adobe Reader 10 (or X) application will begin to work without any crashes or errors with TSPrint.

Please note: The above-mentioned issue is only known to exist in the Adobe Reader 10 (or X) application. Therefore, the guide above is only applicable to the Adobe Reader 10 version.

Solution 2: Glitch due to the Protected Mode at Startup

On some rare occasions, the above solution may not resolve the issue and stop the user’s Adobe Reader application from crashing. If this happens, there is a probability that a different glitch or bug may be causing the Adobe Reader application to crash on the user’s server.

To resolve this bug or glitch, the user is recommended to disable Protected Mode at startup in the application. Follow these steps to disable the Protected Mode for Adobe Reader:

Step 1.

First, the user is required to open the Adobe Reader application on their server.

This step has been illustrated in Figure 1.1.

open_adobe

Figure 1.1

Step 2.

Next, the user needs to go to the Edit menu on the top bar and click on it to open a drop-down menu.

Step 3.

After that, the user needs to select the Preferences option from the drop-down menu.

This step has been illustrated in Figure 1.2.

Edit

Figure 1.2

Step 4.

After this, a new dialog box will appear on the screen of the user with a sidebar bar that contains several settings. From the sidebar, the user needs to go to the Security (Enhanced) option to make the required changes.

Step 5.

Once the user has selected the Security (Enhanced) option, they will find an option with the title Enable Protected Mode at Startup. The option will be accompanied by a box to check and uncheck it.

The user is then required to uncheck the Enable Protected Mode at the Startup box in order to Disable the Protected Mode at Startup.

This step has been illustrated in Figure 1.3.

Security(Enhanced)

Figure 1.3

Once the user has completed the necessary steps mentioned above, the issue of Adobe Reader crashing on the server will be resolved.

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Adobe Reader crashes after installing TSPrint

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